Shiny Store

Shiny Frog support

For any enquiries about our product or your order, please read the Frequently Asked Questions below. If you do not find what you were looking for, or if you just want to get in touch, please use the form on the right. We will get back to you as soon as possible.

Frequently Asked Questions

• Q I purchased Shiny Software, where is my serial code?

  Right after the purchase, you should have been redirected to a page displaying the serial number. However, your serial number has also been emailed to you, so please try and check your mailbox.

  If you do not receive our email in a few hours, try and check the following:

  • Check out your spam or junk folder - the email may have ended up there.
  • Require another email using the form below (it still may take a while).
  • If all else fails, contact us using the form on the right.

• Q What is your upgrade policy?

  Minor updates to the version you purchased are completely free until the next major version becomes available. However, major updates (for instance 1.x to 2.x) require an upgrade fee.

  Licenses are personal. Installing your license on multiple Macs is fine, as long as you are the only user of the license. For example, you are allowed to use one license on both your desktop and laptop, but not on all your friends' Macs.

• Q I have a question about a specific application

  You might find the answer on the specific application FAQ page, so please check it first.

  If you need to contact us regarding a specific application, please use the 'Send Feedback...' menu item under the Help menu of all of our applications.

• Q I lost my license code!

  If you have lost your licence key, fill out the form below: we will email back to you your serial number.

Contact us

Before using this form, please read the FAQ on the left.